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Summary of GECU Customer Service Calls

97 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
02:10 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact GECU to Ask about:

Cards:

  • “I have not received my card”
  • “I lost my card”
  • “Using card in another country”

Account:

  • “Account number needed”
  • “Account information”
  • “Balance and withdrawal”

Payments and Charges:

  • “Payment”
  • “Pedning charges”
  • “Dispute of transaction”

Request for Information:

  • “Check my account”

Other:

  • “Just becauae”
  • “Car loan”
  • “Over draft fees”

GECU Rating Stats

1.5 out of 5 stars
based on 23 reviews
See all 31 reviews

Rating stats

  1. 14 reviews
  2. 7 reviews
  3. 1 review
  4. 1 review
  5. 0 reviews

About GECU

Top 5 GECU Services

Customer Care

Top 5 Likes about GECU

Website

Top 5 Dislikes about GECU

Problem not solved on time, Poor management, Not able to use my debit card in mexico, Customer service, Business marketing ethics

Summary

GECU is a large locally-owned credit union. It was established in 1932. Its headquarters is based in El Paso, Texas, United States of America. GECU provides a broad range of financial services including online banking, mobile banking, drive-thru banking, safe deposit boxes, and domestic money transfer services. The union also offers notary services, low-cost coin store machines, virtual member sales, and personal teller machines. Green Path Debt Solutions Financial Counseling is available at GECU. There are 12 GECU locations in El Paso. The company has more than 500 employees. GECU hours of operation are as follows: Monday – Friday from 7.30 a.m. to 6.30 p.m.

GECU reviews and complaints

GECU is ranked 79 out of 579 in Banks category

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GECU Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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