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Summary of Gecu Customer Service Calls

44 TOTAL CALLS
84% SUCCESSFUL CONNECTIONS
02:51 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Gecu to Ask about:

Account:

  • “Balance inquiry”
  • “Account information”
  • “Balance and withdrawal”

Cards:

  • “Using card in another country”
  • “My card is lost”
  • “Need new cards”

Payments and Charges:

  • “Pedning charges”
  • “Payment”

Other:

  • “Se refleja un cobro que no hize”
  • “Paiment”
  • “Need my ruaning nimbers”

About Gecu

Top 5 Gecu Services

Customer Care

Top 5 Likes about Gecu

Website

Top 5 Dislikes about Gecu

Problem not solved on time, Poor management, Not able to use my debit card in mexico, Customer service, Business marketing ethics

Summary

GECU is a large locally-owned credit union. It was established in 1932. Its headquarters is based in El Paso, Texas, United States of America. GECU provides a broad range of financial services including online banking, mobile banking, drive-thru banking, safe deposit boxes, and domestic money transfer services. The union also offers notary services, low-cost coin store machines, virtual member sales, and personal teller machines. Green Path Debt Solutions Financial Counseling is available at GECU. There are 12 GECU locations in El Paso. The company has more than 500 employees. GECU hours of operation are as follows: Monday – Friday from 7.30 a.m. to 6.30 p.m.

Gecu reviews and complaints

Gecu is ranked 74 out of 506 in Banks category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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